The last decade has borne witness to a ‘digital transformation’ that has fundamentally altered the ways in which businesses conduct themselves. Faced with a growing multitude of options as well as never-before-seen levels of accessibility driven by the presence of mobile devices and applications, consumers have taken the upper hand in terms of directing the initiatives of enterprises. Since customers are always on the look out for more streamlined and efficient services, companies have to be much more careful and resourceful when it comes to handling their client base. With so much innovation occurring on such a frequent basis, the real question on many business owners’ minds is: what happens next? Today, Algo Communication Products would like to provide our readers with a glimpse of the next stage of the customer experience: one driven by artificial intelligence and machine learning. [Read more…]
2017 was a big year for Algo Communication Products and the telecommunications field in general. From cloud technology to virtual agents and intelligent software, there were a variety of innovations that morphed and re-shaped how we- and our clients- conduct business. With the virtual steamroller known as the ‘digital revolution’ running full tilt, 2018 is shaping up to be another phenomenal year for communication technology. Today, we are going to go over a few trends that we believe are likely to shape our industry, and fundamentally change how companies operate.
The ability to distribute and store shared resources, information, and software through the networking magic of the Internet is a phenomenon that has re-structured how businesses operate. Commonly referred to as ‘cloud computing’, this method of storing and accessing data and programs through the web as opposed to tangible hard drives is a powerful advancement that has truly pushed the boundaries of communication technology. Here at Algo Communication Products, we stand at the forefront of the group of technology-based businesses that are driving these features forwards within enterprises all across the Lower Mainland. [Read more…]
The sheer number and diversity of channels that we use to communicate have grown over the past few decades, and only continue to expand. From the spoken voice and hand-written communication to cell phones, e-mails, and video technology, the ways in which we are able to connect with other human beings is constantly evolving. This ongoing divergence of mediums is something that has profoundly influenced the decision of many businesses to move communication channels into the cloud. In fact, Algo Communication Products Ltd. research has estimated that, by 2020, almost 78 percent of companies will fully rely on this technology as a hub for interconnectivity. Using the cloud, organizations face a bevy of advantages, including boosts to productivity and efficiency. [Read more…]
There is an age-old saying that has accompanies the service and hospitality industries for many years: ‘the customer is always right’. While this may not always be true, particularly in the restaurant industry where employees are faced with customers who will demand refunds time and time again, it is certainly common knowledge that the customer’s experience is an instrumental factor behind whether or not a business will perform well or go bankrupt. This is particularly true in a world where consumers are faced with so many options. The sheer variety of services that customers are exposed to on a daily basis makes it very easy for them to turn one sour experience into a excuse to write a bad review or pursue their transactions elsewhere. Algo Communication Products Ltd. is very much aware of the sheer importance of providing clients with a streamlined and positive experience, and continues to observe how the hospitality business is adapting its services to suit new advances in technology. [Read more…]