The future workforce can be described in one word: diverse. According to the Deloitte Review SMBs can expect to staff not only individuals of varied demographics but also a wider range of educational backgrounds, ages, cultures, and gender statuses. Such predictions mean businesses will have to adapt diverse practices in order to accompany these alterations to the norm.
In regards to IT, such adaptations begin with integrating new communication tools that support such diversity. Staying relevant and ahead of the curb is necessary if one desires to provide employees with the most productive, relevant, and practical technologies. Thus we turn to contemporary trailblazers in the IT world such as Avaya to offer us the technology and services that are required to sustain our businesses while embracing change.
Examining the number of millennial and post-millennial employees in the workforce today can provide interesting data in regards to the ongoing diversification of the office environment. Statistics show that they make up a third of the workplace today. Why is this interesting? Because it means that a great portion of the staff pool includes a substantial number of people who, on the one hand, grew up with finger-touch technology, and on the other hand, grew up before even the most primitive computers were available to the public. Such a generational gap means technology must support a wide-range of technological competencies and backgrounds, yet still offer a state of simplicity that caters to both.
When considering what adaptation to diversity looks like, it is a helpful thought exercise to examine some of the most successful communication technologies, such as the iPhone. While its popularity is essentially universal, the technology encased within is actually radically simple. As most readers are likely aware, these products were designed to ensure ease of use. It is this simplicity and accessibility that allowed it to become one of the most popular cellular devices of the time. CEO of Apple Tim Cook claims that much of its success arises from the company’s embrace of human diversity in tandem with barrier breaking communication tech.
It is important to keep in mind that, while the iPhone is practical for mobile communications and often glued to our pockets in day-to-day life, it is not a proactive technology for the workplace. It is built for the individual rather than the collective entity of a business. In fact, it cannot adequately perform the essential productivity tasks that a desktop computer offers. The iPhone exists as a multi-purpose tool, but does not cater towards the complex requirements of a business setting.
This is an issue Avaya has presented in the past and has since made significant innovative strides to solve in the IT sector. Their objective has been to merge communication ease with communication practicality in the workplace to form a hybrid, functional product. First, they introduced docking stations for mobile phones in order to integrate individual devices with workplace desktops. More research concluded that communication tools could better incorporate the best of the mobile phone experience with the best of conventional business desk phone experience.
Thus Avaya Vantage was born out of this merge of hybridity and innovation. In essence, Avaya Vantage is a diverse communication solution for a diverse workforce. It functions as a means of finding communicative flow in the workplace. The technology embraces creativity, productivity, and health and acts as a medium of sorts to sustain these fundamental business attributes.
Yet, it is much more than a mere communication tool. It is an experience that SMBs can embark on, a phenomenon which has resulted in the popularity of #AvayaDesktopExperience across social media platforms. SMBs and users specifically are reaping its benefits enough to express themselves online. For something as seemingly mundane as office tech, this is unique in itself. Maybe it is because Avaya Vantage offers the aptitude of the mobile phone’s multiple apps with similar customizable features. It is much more than a business phone; rather it is a revitalization of what a desk phone can be.
Unique and original, Avaya Vantage is the only one of its kind. It is a tool the knowledgeable staff at Algo speak highly of because of how modern, connective and personalized it can be. It is as if the standard desk phone has been outgrown and will soon be replaced with a superior, high-caliber technology. SMBs are moving on to bigger and better things.
Technological specifics aside, what we are talking about here is a contemporary medium that allows for free-flowing communication across diverse ranges of employees with varying tech competencies, exactly what businesses currently need.