As the old adage goes, humans are social creatures. While other animals survive through tooth and claw, we are beings who have learned how to thrive in our environment through the power of communication. This fact is best illustrated by taking a look at some of the most ground-breaking inventions of the past two centuries – a category that has only grown, and will likely continue to expand, as time runs on. From the telegraph to the land-line, the ingenuity and resourcefulness of mankind is something that has allowed us to flourish and develop new ways of interacting with one another…
So why is it that, after our innate need to cooperate lead us to these innovative milestones, that only 30 percent of emails are actually opened?
Long introductions aside, we here at Algo Communication Products cannot help but wonder why people have come so far in terms of finding new mediums of communication, only to purposely ignore the digital envelopes of information that lie in their inboxes. As it turns out, this indifference towards email messages is not a result of contempt for fellow man, but rather due to the prevalence of alternate forms of communication, such as text or social media messaging platforms.
Because of this, we have had to adapt our services in order to become more inclusive to a broader range of communication mediums. One product that has helped us help our customers achieve their goals of multi-platform integration is Avaya OneCloud CPaaS (Communications Platform as a Service). This system enables businesses to open up any application, software, or business process so that it becomes a channel through which they can be reached.
This sophisticated crossover program allows messages to become accessible immediately through any sort of medium. Now, texts can appear on our clients’ landlines, and DMs can go directly to one’s desktop pop-ups, eliminating any need to open more windows or applications. Call centers will experience heightened levels of interaction between clients and other stakeholders across a broader range of platforms. For any business looking to expand their service in terms of the scope and scale of services offered, this is a highly recommended choice.
With OneCloud CPaaS, your customers will be able to redefine their workflows in a manner that will enhance productivity and promote convergence across a diverse range of communication mediums. The end result? Your clients will end their interactions with your business feeling more satisfied. If they have any questions, or if any type of follow up is needed, the integrated messaging system will allow the conversation to continue in a natural and productive manner. Rather than throwing your messages in the ‘spam’ folder, the customer will be returning to your brand. For more information, reach out to Algo, we have the solutions that work best for you.