Recently, one of our partner organizations, Avaya, conducted a global poll. The goal of this questionnaire was to assess a diverse range of businesses in order to determine what they believed to be the most important components of expanding their companies. Unsurprisingly, the majority of those questioned spoke very highly of technological advancements, and many were eager to integrate new digital apparatus into their enterprises so as to remain competitive.
You don’t have to be a scientist to have heard the buzz of the past few years revolving around Artificial Intelligence, or AI. Whether spawning from concerned workers, aspiring journalists, or excited techno-positivist engineers, the predictions and ideas of what AI holds for the future of mankind continue to be at the forefront of modern discourse. One of the most fundamental conversations regarding this advanced technology revolves around how it is going to transform the workplace, in some cases creating new tech jobs, in others removing the need for human interaction in it’s entirety. [Read more…]
British Columbia is heralded as a one of the greatest wildernesses in the World, with thousands visiting every year to explore our bounty of forests, lakes, and coastlines. Even the most rugged of outdoors adventurers have a tendency to bring a piece of digital ware with them on their excursions- a GPS, smart-watch, or satellite assisted cell phone. No matter where we go, modern technology follows. Ask a random person on the street if they carry a cell phone with them and in the answer will inevitably be- ‘yes’. [Read more…]
When it comes to selecting a product or service, things just aren’t the same as they used to be before the World Wide Web. As our (slightly) older readers remember, prior to the Web you would generally learn about the next good lunch spot (or next telecommunications company to use) either through word of mouth or from a now-archaic form of paper-based advertising. Google, Yelp, Amazon, and the myriad of other online services now exist to cater to the consumer- thanks to peer reviews and the almighty power of the ‘five star system’, people have more choices than ever, and are increasingly empowered to make the decisions that best suit them. [Read more…]
How many organizations can you think of, whether they be in the business of hospitality, food and beverage, or otherwise that shape a significant part of their public image around the quality of their customer service? You can probably think of more than just a few. Customer service has always been a valuable component of any company, and in today’s massively interconnected world the trend of investing in a premium client experience is consistently on the rise. [Read more…]