How many organizations can you think of, whether they be in the business of hospitality, food and beverage, or otherwise that shape a significant part of their public image around the quality of their customer service? You can probably think of more than just a few. Customer service has always been a valuable component of any company, and in today’s massively interconnected world the trend of investing in a premium client experience is consistently on the rise. [Read more…]
Without diving too deeply into clichés, we have to admit that the term ‘cloud technology’ invokes a sense of mystery, drawing upon futuristic reference points to craft something equally poignant and intriguing. At Algo Communication Products Ltd., we fully embrace and endorse the benefits of cloud technology not only as a result of its ethereal name, but also because it is paving the road to success for enterprises all across Canada. Recent analyses have shown that, by 2020, 78% of small to medium sized businesses will have fully adopted cloud technology. Throughout the history of this blog, we have covered the benefits of such a transition a number of times, and have been quick to recommend its features to our clients. Cloud technology is phenomenal for a myriad of reasons, with one of the chief explanations for its continuous relevance revolving around the fact that it eases the interaction of once disparate communication channels. By bringing various mediums together into one platform, businesses can expect to see massive increases in productivity and efficiency, and can also work towards improving their capacity to provide great customer service. [Read more…]
Customer service, or ‘the assistance and advice provided by a company to those people who buy or use its products or services’ is an integral component of the operations of any modern day business. When discussing entrepreneurial exploits, there is a general tendency to focus on profit margins and internal operations, and the fundamental facet of customer service is sometimes left in the dust. In a world where mobile devices and new technological innovations are continuously shifting how companies operate mistakes such as this are becoming much more costly. Clients are increasingly fickle, and, with so many options for products and services on the table, just one misaligned customer experience can lead to the consumer exploring other options. With decades of experience within the field of telecommunications, Algo Communication Products Ltd. has spearheaded consultations with a variety of organizations looking to re-shape how they provide customer service, and always yield outstanding results. In order to save your business time (and money), we have thrown together some advice on how to avoid the biggest mistakes people make while developing an efficient and user-friendly customer experience system. [Read more…]
The last decade has borne witness to a ‘digital transformation’ that has fundamentally altered the ways in which businesses conduct themselves. Faced with a growing multitude of options as well as never-before-seen levels of accessibility driven by the presence of mobile devices and applications, consumers have taken the upper hand in terms of directing the initiatives of enterprises. Since customers are always on the look out for more streamlined and efficient services, companies have to be much more careful and resourceful when it comes to handling their client base. With so much innovation occurring on such a frequent basis, the real question on many business owners’ minds is: what happens next? Today, Algo Communication Products would like to provide our readers with a glimpse of the next stage of the customer experience: one driven by artificial intelligence and machine learning. [Read more…]
2017 was a big year for Algo Communication Products and the telecommunications field in general. From cloud technology to virtual agents and intelligent software, there were a variety of innovations that morphed and re-shaped how we- and our clients- conduct business. With the virtual steamroller known as the ‘digital revolution’ running full tilt, 2018 is shaping up to be another phenomenal year for communication technology. Today, we are going to go over a few trends that we believe are likely to shape our industry, and fundamentally change how companies operate.