Cloud-based business procedures and phone systems are increasing in popularity—and for good reason. Cloud-based phone systems will save your company money in the long run. Here are just some of the reasons why:
Efficiency – Applications such as CRM, ERP and ATS can be integrated with cloud technology, which helps to streamline communication between employees or between agent and customer. A company representative can more quickly and efficiently help a customer if, for example, the customer’s records and history appear on a screen before the representative even picks up the phone. This saves time, which also saves money. It also makes for an easier and more pleasant experience for the customer.
Productivity – Cloud-based phone technology saves time. For example, research firm Chadwick Martin and Bailey report that cloud technology that provides information about each representative’s availability (or unavailability) can save up to 20 minutes a day. That equals 86 extra available hours per year for each employee. This extra time can be put towards helping more customers.
Fewer Toll Charges – Especially for companies with international markets, toll calls can add up and become quite pricey. Cloud-based technology can help to reduce these costs by up to 2/3!
Lower IT Costs – Cloud-based technology takes the pressure of a company’s IT team by leveraging it onto the vendor. This frees up the company’s IT team to tackle different tasks. With the vendor in-charge of the telephony technology in the cloud, less resources are needed to install and maintain onsite hardware and software.
Innovation – The vendor will be responsible for maintaining and upgrading the cloud systems, which frees up the company to worry about other things. By not having to keep up with the latest updates, cloud-technology is always up-to-date and can therefore keep your company technologically competitive. Your company’s time, resources, and costs won’t have to be dedicated to onsite technological needs.
Fast Recovery – The cloud technology vendor will dispatch its own IT team to attend to any difficulties, problems, or mishaps. Thus, your company won’t have to worry about this stress or the time and money costs involved.
Collaboration – Cloud-technology can make collaborations between employees easier. Built-in instant messaging and video conferencing makes connecting with colleagues quick, easy, and productive. Employees will be able to utilise these tools to connect, communicate, and make decisions with greater efficiency.
If you want to save money on communication systems, consider cloud-based technology as an option to do so. The return on investment is best seen over a period of five or more years, thus cloud-based technology can be integrated as a long-term savings plan. If you are looking for an easy way to make your communications system more reliable, efficient, and cost-friendly, cloud-based technology might be for you and Algo Communication Products is ready to help you make the transition. Call us today to get started, 604.438.3333.