Call centers have long been plagued by long wait-times, inefficient resource use, and high costs to maintain. Customers are increasingly turning to web-based and self-serve help centers as a preferred alternative, according to a study done by Forrester Research. But call centers can still be a valuable asset to your company—in fact, with cloud technology they can even be profitable. [Read more…]
All businesses want to grow—but this comes with its own set of complicated challenges. An increase in size, be it assets, budget, employee numbers, or all of the above, means that internal systems must adapt, often becoming more technical and complex to accommodate the heavier load. Like with building a bridge, the bigger it is, the more potential points of weakness emerge. For your business, cost and complications comes with an increased need of applications and tools. To stay competitive and profitable, you will need to invest in the latest technology and programs as well as worthy talent—and all according to the (sometimes tight) budget laid out for these kinds of resources. [Read more…]
Uninterrupted Power Supply – not just for data systems.
Have you considered using a UPS backup for your telephone system? Many companies use a battery backup for their data infrastructure, but forget that phone systems are affected by power outages as well. This is the link between you and your customers so it is important that your customers are able to reach you at any given time. [Read more…]
Linda Chow, Customer Service Representative, has retired after 17 years of service with Algo. During her time at Algo, Linda handled service requests from Algo’s 4,000 customers. Linda was responsible for the scheduling and dispatching of 10 technicians. By knowing and understanding where each technician was at any point during the day, Linda could ensure a quick response should an urgent service call come in. There is probably nothing more stressful for our customers than to have a telephone system suddenly stop processing calls! Linda understood the urgency and always handled calls quickly and calmly. [Read more…]