Algo Communication Products

April 7, 2016 By Algo Communication Products

Call Centers Don’t Have to be a Resource Drain if You Send Them to the Cloud

call-center-cloud-blog-040716Call centers have long been plagued by long wait-times, inefficient resource use, and high costs to maintain. Customers are increasingly turning to web-based and self-serve help centers as a preferred alternative, according to a study done by Forrester Research. But call centers can still be a valuable asset to your company—in fact, with cloud technology they can even be profitable. [Read more…]

Filed Under: Algo, Contact Center Telephone Solutions, Telecommunications

March 22, 2016 By Algo Communication Products

Is Your Business Ready for Cloud-Based Phone Systems? Check These 5 Boxes to Find Out

All businesses want to grow—but this comes with its own set of complicated challenges. An increase in size, be it assets, budget, employee numbers, or all of the above, means that internal systems must adapt, often becoming more technical and complex to accommodate the heavier load. Like with building a bridge, the bigger it is, the more potential points of weakness emerge. For your business, cost and complications comes with an increased need of applications and tools. To stay competitive and profitable, you will need to invest in the latest technology and programs as well as worthy talent—and all according to the (sometimes tight) budget laid out for these kinds of resources. [Read more…]

Filed Under: Algo, Business Communication Solutions, Business Telephone Systems, Hosted/Cloud Telephony Solutions

February 3, 2016 By Algo Communication Products

Uninterrupted Power Supply

Uninterrupted Power Supply – not just for data systems.

Have you considered using a UPS backup for your telephone system? Many companies use a battery backup for their data infrastructure, but forget that phone systems are affected by power outages as well. This is the link between you and your customers so it is important that your customers are able to reach you at any given time. [Read more…]

Filed Under: Algo

October 21, 2015 By Patrycja Gled

Changes at Algo

Linda Chow, Customer Service Representative, has retired after 17 years of service with Algo. During her time at Algo, Linda handled service requests from Algo’s 4,000 customers. Linda was responsible for the scheduling and dispatching of 10 technicians. By knowing and understanding where each technician was at any point during the day, Linda could ensure a quick response should an urgent service call come in. There is probably nothing more stressful for our customers than to have a telephone system suddenly stop processing calls! Linda understood the urgency and always handled calls quickly and calmly. [Read more…]

Filed Under: Algo

Testimonials

whitewaterEveryone at Whitewater is very happy with the Norstar Telephone & Voicemail System. Not only are the system and phones first rate but also the service, talent and personalities of everyone I've met from Algo Communication Products. You are definitely our supplier of choice for all our communications needs and will be highly recommended to anyone we speak to. | Whitewater Communications - North Vancouver, BC

crThe staff at Campbell, Renaud would like to thank you for the excellent work your team did installing our new telephone system. They made the transition from the old system to the new quick and easy. The technician was very neat and tidy and worked efficiently. Overall, we were extremely satisfied at the service we received and are very pleased to be using our new phones. We thank you all for your co-operation, kindness and excellent service." We would recommend your company and your services without hesitation. | Campbell, Renaud - Burnaby, BC

axidataI would like to thank you profusely for the excellent work your company did in helping us with our communication needs. We are very grateful for such a smooth transition to our new phone system. Once again, thank you very much. | Axidata Inc.

wsbI am writing to commend your staff for their customer service. As clients of yours for several years, we have always found your staff to be most helpful and courteous. Your staff is a credit to your company. | Weiler-Smith-Bowers

peakI would like to thank you all concerned for the very efficient equipment sale, installation and after-sales service. Your attention to every aspect has been excellent. You are a credit to your industry and a sincere pleasure with which to work. | Peak Investment Services

bccThank you all for the very fine work on this telephone system installation. Even the few expected glitches were easy to deal with since we had such good support. Your after hours service and support is top notch. We are pleased to recommend Algo when asked. | Brouwer Claims Canada & Co. Ltd

haAlgo Communication Products Ltd. was selected based on their expertise and professionalism. We have installed a VoIP solution using the BCM from Nortel Networks to connect our Vancouver Airport, Vancouver Harbour, Victoria Harbour and Nanaimo Harbour locations. Algo took the time to understand our requirements, recommend a solution based on proven technology and delivered in a timely manner. | Harbour Air Seaplanes - Richmond, BC

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