Recently, one of our partner organizations, Avaya, conducted a global poll. The goal of this questionnaire was to assess a diverse range of businesses in order to determine what they believed to be the most important components of expanding their companies. Unsurprisingly, the majority of those questioned spoke very highly of technological advancements, and many were eager to integrate new digital apparatus into their enterprises so as to remain competitive.
Customer service, or ‘the assistance and advice provided by a company to those people who buy or use its products or services’ is an integral component of the operations of any modern day business. When discussing entrepreneurial exploits, there is a general tendency to focus on profit margins and internal operations, and the fundamental facet of customer service is sometimes left in the dust. In a world where mobile devices and new technological innovations are continuously shifting how companies operate mistakes such as this are becoming much more costly. Clients are increasingly fickle, and, with so many options for products and services on the table, just one misaligned customer experience can lead to the consumer exploring other options. With decades of experience within the field of telecommunications, Algo Communication Products Ltd. has spearheaded consultations with a variety of organizations looking to re-shape how they provide customer service, and always yield outstanding results. In order to save your business time (and money), we have thrown together some advice on how to avoid the biggest mistakes people make while developing an efficient and user-friendly customer experience system. [Read more…]
The last decade has borne witness to a ‘digital transformation’ that has fundamentally altered the ways in which businesses conduct themselves. Faced with a growing multitude of options as well as never-before-seen levels of accessibility driven by the presence of mobile devices and applications, consumers have taken the upper hand in terms of directing the initiatives of enterprises. Since customers are always on the look out for more streamlined and efficient services, companies have to be much more careful and resourceful when it comes to handling their client base. With so much innovation occurring on such a frequent basis, the real question on many business owners’ minds is: what happens next? Today, Algo Communication Products would like to provide our readers with a glimpse of the next stage of the customer experience: one driven by artificial intelligence and machine learning. [Read more…]
2017 was a big year for Algo Communication Products and the telecommunications field in general. From cloud technology to virtual agents and intelligent software, there were a variety of innovations that morphed and re-shaped how we- and our clients- conduct business. With the virtual steamroller known as the ‘digital revolution’ running full tilt, 2018 is shaping up to be another phenomenal year for communication technology. Today, we are going to go over a few trends that we believe are likely to shape our industry, and fundamentally change how companies operate.
If there is one word that we feel encapsulates Algo Communication Products’ day to day operations it would have to be flexibility. Through decades of providing exceptional communications services to our loyal clients, our business has only grown and become more advanced thanks to our willingness to adapt to new trends and customer demands. This commitment towards innovation and scalability is part of what has driven the popularity of our flexible cloud based services. As communication systems have evolved, so too have the needs and wants of the general public. While customers twenty years ago may have been happy interacting with their favourite companies through one single medium, most likely a telephone, today cloud technology has opened a metaphorical prize box of interactive communication options. [Read more…]