The sheer number and diversity of channels that we use to communicate have grown over the past few decades, and only continue to expand. From the spoken voice and hand-written communication to cell phones, e-mails, and video technology, the ways in which we are able to connect with other human beings is constantly evolving. This ongoing divergence of mediums is something that has profoundly influenced the decision of many businesses to move communication channels into the cloud. In fact, Algo Communication Products Ltd. research has estimated that, by 2020, almost 78 percent of companies will fully rely on this technology as a hub for interconnectivity. Using the cloud, organizations face a bevy of advantages, including boosts to productivity and efficiency.
With all technological advancements, there also exist challenges. Algo’s field experience has provided us with plenty of opportunities to work with businesses as they upgrade their communication networks. These experiences have allowed us to paint a concise picture of not only the benefits of moving services into the cloud, but also some of the challenges that may arise along the way. The cloud presents organizations with boundless opportunities, as it allows them to cast aside connectivity issues that have hindered businesses for years as a result of the sheer diversity and disparity between communication channels. At the same time, as a fairly new technology, companies should be wary of its limitations and how to address them properly.
By working with businesses across the lower mainland, our communications experts have determined that IT costs prove to be the biggest detriment for those looking to make their transition into the cloud an easy one. Limitations to IT budgets make it important that costs are managed effectively and that future expenses are concisely accounted for. Ensuring that programs and applications are scalable across multiple communication platforms is one part of the upgrading process that can prove to be an absolute money pit, as is the need to replace aging infrastructure. While Algo is partially responsible for the implementation of these systems, always be wary about the preparedness of your IT team. The more up-to-date they are with current tech trends and systems upgrades, the better. Initial investments into IT can certainly pay off in the future as an advanced in-house team will be properly prepared to deal with any issues as they arise.
One piece of technology that has proven to be instrumental towards businesses’ transforming their communications channels into the cloud is provided by one of our partners, Avaya. Their Avaya IP Office platform has proven to provide a fluid experience for both customers and employees, as it offers seamless integration between a variety of devices for a myriad of purposes. This system has been designed to be user friendly and addresses many concerns that may arise as a result of migrating to the cloud. It emphasizes security and works off a common code base that can be easily understood by anyone with any IT training. Essentially, Avaya IP is a standalone platform that ensures that the digital transformation process is an easy one that doesn’t hamper productivity in any way.
By coupling a well-informed IT team with Avaya IP technology, Algo has witnessed many enterprises successfully upgrade their communications channels into the cloud. The real time monitoring, scalability, and flexibility of this service offers customers and employees a up-to-date, real-time experience that is available across all types of communication mediums while simultaneously providing business analysts with the tools needed to accurately understand their company’s peaks and troughs. For more information regarding the benefits of cloud technology and how to best implement it within your workspace, feel free to give us a call or reach out via our website.