People love to travel. The ease of transportation to and from countries has reached an unparalleled state of existence over the past few decades, and leisure-seekers are inevitably benefiting from it. As a result, the hospitality industry is a economic sector that is continuously in a state of flux, with its spikes in growth being responsible for the creation of a myriad of jobs worldwide. In the United States alone, this industry accounts for over 15 million employees. What may surprise some is that globe-spanning hotel companies such as Four Seasons, Hyatt, and Hilton are actually very highly rated in terms of employee satisfaction, with many of them cracking the esteemed Fortune ‘100 Best Companies To Work For’ list. Here at Algo Communications Products Ltd., we have a habit of taking simple statistics such as these and digging deeper, probing so as to determine exactly how this information came to be.
What did we find out? Well, as it turns out, the customer experience, which provides the base foundation of the entire hospitality industry, is something that is shaped by the employees. Intriguingly, these workers ensure the satisfaction of their guests by being satisfied with the work they do themselves. As has been interpreted through a series of studies conducted on these employees, one of the most vital components of their job satisfaction revolves around the ease of communications between the staff. There exists a direct correlation between simplified and streamlined communications solutions and employee positivity! Despite this fact, there still exist a number of hotel chains that utilize outdated pen and paper communication techniques, something that can inadvertently affect the staff- and laterally the customer- experience overall. Since this is the case, we have assembled some communication techniques and solutions that could prove to be invaluable towards increasing employee satisfaction and productivity overall:
- The Value of Phone Upgrades: Desk phone technology is something that is continuously evolving, and many hotel executives have failed to capitalize on this. Next-gen systems allow heightened integration between platforms and can respond to workflows and user needs at ridiculous speeds, therefore increasing efficiency and productivity by a large margin. The guest experience can be positively shaped around this as well, as phones can utilize video, text, or voice chat with staff, effectively streamlining things such as in-room help and personalized recommendations.
- The Benefits of Security: Back-end information security is a vital component of any hotel’s system, as guest information is something that should be viewed as a versatile resource that should be protected at all costs. By upgrading servers and databases, one can ensure that this valuable data is protected. The results? Hotels will be better able to assess guest experience opportunities, expanding their repertoire in a manner that can positively boost incoming visitor traffic.
- Get Mobile: Hotel staff are often in a state of mobility themselves, addressing guest needs while also ensuring the facilities remain in pristine condition. As they are always on the move, creating a customizable mobile system that they are able to utilize across multiple platforms is absolutely essential. Mobile communication features applied directly to workflows will ensure that employees remain constantly in the loop, enhancing their productivity while also ensuring that guests receive the fastest and most direct service.
- Real Time Responses Are Key: Imagine if someone looking to plan a special event wants to make a special request to the resident chef at the hotel, yet their only mode of communication is through email. In a world where consumers often lean towards the quickest possible option, this technique simply won’t cut it. Alleviate these issues by ensuring that communication platforms are universal throughout your whole enterprise. This way, that event planner can call the front desk and be transferred to the kitchen in real-time, henceforth eliciting the lightning fast response that has consumers coming back time and time again.
The hospitality industry is one that is based around speed as well as customer satisfaction. When these things are combined, in tandem they are proven to produce a positive employee experience as well. When both pieces of the entrepreneurial puzzle are pleased, general progression and success are much more achievable goals. Communication systems are the glue that holds this entire structure together, and, by ensuring their upkeep and advancement, hotel owners and professionals can be sure to benefit their businesses. If you have further questions or think that it is about time you looked into upgrades for yourself, then don’t hesitate to give us a call or reach out via our website. Happy travels!